Putting customers at the heart of our bank
We have 24 million customers, and they are at the heart of everything we do. We exist to serve them, and we earn their trust by focusing on their needs and delivering an excellent service. This means structuring RBS around the people with whom we do business and simplifying the way we work.
Our customers inspire us to bring our values to life. In partnership with RBS, real people can use their skills to change their lives and their communities.
“RBS exists to help our customers, to support them, and to make their lives easier”.Ross McEwan – Chief Executive, RBS