Group meeting on balcony

Customer Focus

Putting customers at the heart of our bank

We have 24 million customers, and they are at the heart of everything we do. We exist to serve them, and we earn their trust by focusing on their needs and delivering an excellent service. This means structuring RBS around the people with whom we do business and simplifying the way we work.

Our customers inspire us to bring our values to life. In partnership with RBS, real people can use their skills to change their lives and their communities.

“RBS exists to help our customers, to support them, and to make their lives easier”.

Ross McEwan – Chief Executive, RBS
Talent Network
It is the policy of RBS Securities Inc. and its parent, affiliates and/or subsidiaries to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws. Equal Opportunity Employer - Minorities/Women/Disabled/Veteran - review"EEO Is The Law" poster here. For more information, view the Job Seekers with Disabilities page.